To help best explain the ordering, shipping and payment process, we have attempted to answer our most commonly asked questions. If you do not find an answer to your question on our site, please feel free to reach out to us by phone or sending us a message on Facebook. We are here to answer your questions.


(479) 756-2902


Upon ordering a saddle we require a $500 non-refundable deposit. You may then pay the rest of the balance how you would like until the saddle is complete and ready for shipping. For payment we take check, Venmo, or a credit/debit card. There is a 3% processing fee when an amount on a card is ran.


We ship our products using UPS ground. We can do a faster shipping time upon request and get you a price on what that would be.


Our trees are on a 5 year warranty. The warranty covers manufacture defects that would cause any issue. The warranty does not cover damages you cause.

Shiloh Saddlery